Frequently Asked Questions
What types of drinks can I purchase on your website?
On the Drinkshopstore.com website you can purchase wines, sparkling wines, champagne, beer spirits and mixology products.
The quantities that can be purchased for each individual order consist of a maximum of:
12 bottles of spirits
60 bottles of still or sparkling wine including sparkling wines and champagne
18 bottles of fortified wine
60 bottles of beer
The maximum quantities apply to shipments destined for EU countries, this in compliance with European regulations
for alcoholic products intended exclusively for personal use and not intended for sale
There are no minimum quantities to place an order
What is the online ordering process?
Ordering on the Drinkshopstore.com website is very simple.
Select the products of interest, add them to the cart and proceed with checkout
We always recommend purchasing with registration so that you can monitor the history of orders placed
What payment options are accepted on your site?
Payment methods are Credit or Debit Card and Bank Transfer
If you choose the bank transfer option, you must wait for the amount to be credited and validated by our systems
accountants. To keep the goods aside and proceed with preparation, it is very useful to forward an accounting copy of the payment by bank transfer.
What are the estimated delivery times for online orders?
Transit varies depending on the destination location.
For Italy the times are 1-3 working days, for abroad the times range from 3 to 7 days depending on the distance
of the destination with respect to the logistics hub
Do you have free shipping policies or discounts for large orders?
Shipping is free starting from €69.90 and in the European Union from €250
Alternatively, there remains a fixed cost of €9.90 for Italy and €14.90 for the European Union
How can I contact customer service if I have questions or problems with my order?
You can contact us via the chat visible on the home page of the site or by writing an email to info@drinkshopstore.com
Our service responds from Monday to Saturday from 09.30 to 13.30 and from 16.00 to 20.30
What are your privacy and security policies for customer data?
To view the privacy policy
hereCan I track the status of my order online?
The progress of your order is viewed by accessing your personal area if you are registered or
following the courier's tracking which updates on the dynamics of the delivery. You can also use the chat bot by entering your order details to receive updates.
What are your packaging options and are they eco-friendly?
Drinkshopstore.com uses patented packaging systems used by many couriers as safe packaging
Do you have customer reviews or testimonials on your products?
Drinkshopstore.com is present on many review sites.
Since 2024 we have been using it as our main review board
the Judge.me Product Reviews company. After purchase, subject to your consent, you will receive an email to freely testify and quote our service. You will receive an email with a discount to thank you for your trust.
How can I be updated on your new offers or products?
If you decide to subscribe to the newsletter we periodically provide customers who purchase with discounts and promotions
always very advantageous
Do you have a loyalty program for online shoppers?
Simply sign up to the newsletter to periodically receive discounts on many products
What is your returns policy?
To find out our returns policy please visit our returns policy
here .
Do you offer subscriptions or automatic delivery services for recurring orders?
If you register on the site, in your personal area, you can repeat an order quickly and easily
